Move Guide
A digital move-in experience that helps with utilities, cable, internet, moving services, storage, reminders, and other setup tasks.
Resident Benefits Package
Feel right at home with your resident benefits package.
River Breeze Estates provides a Resident Benefits Package designed to make moving in, maintaining your home, protecting your identity, and paying rent a little easier.
Included Benefits
Services designed for savings, convenience, and peace of mind.
Below is a combined summary of the benefits described in the River Breeze Estates resident flyer and the detailed FAQ materials.
Air Filter Delivery
Eligible homes receive recurring MERV 8 air filter shipments with instructions, helping reduce HVAC issues and keep lease-required filter changes on schedule.
Resident Rewards
Through Piñata, rent day becomes rewards day. Residents can earn points for on-time rent payments and redeem them for marketplace rewards.
Credit Building
On-time rent payments can be reported through Piñata to Experian, TransUnion, and Equifax to help residents build credit.
$1M Identity Protection
Adult leaseholders are enrolled in Aura identity protection, with alerts and up to $1 million in coverage for qualifying identity theft losses and restoration expenses.
On-Demand Pest Control
Covered pest claims can be submitted online. Coordination and treatment costs are included for covered claims, subject to the lease or RBP addendum.
Quick Links
Where to go for help
- Second Nature resident questions: residenthelp@secondnature.com
- Second Nature resident information: secondnature.com/residents
- Aura account sign-in: my.aura.com/sign-in
- Pest control claim submission: pest.residentforms.com
- Pest control terms: pest.residentforms.com/resident-terms-of-service
Program Notes
Coverage depends on your home and lease documents.
Some benefits depend on the home, HVAC filter requirements, covered pest lists, resident eligibility, lease terms, or the RBP addendum. Review your lease documents for the exact terms that apply to your household.
For credit building, Piñata reports rental payments as a rental tradeline, not as a loan. For accuracy, residents should review reports directly with Experian, Equifax, and TransUnion.
Frequently Asked Questions
Resident Benefits Package FAQs
Second Nature & RBP Basics
Who is Second Nature?
Second Nature partners with professional property managers to deliver resident experiences and supports many aspects of the resident benefits package behind the scenes.
What is the Resident Benefits Package?
The RBP is a suite of services designed to provide savings, convenience, and professional services to residents.
Move Guide
What is Move Guide?
Move Guide is a step-by-step onboarding experience for your new home. It helps with move-in tasks such as setting up utilities, internet, movers, storage, and other services.
What is included?
- A personalized link to complete setup at your own pace.
- A one-stop hub for utilities, internet, moving services, and more.
- Support from a team that can answer questions and guide you through each step.
- Clear updates and reminders so you know what to expect.
How does it work?
Once your lease is signed, you should automatically receive emails with what you need to get started. Your personalized link will guide you through move-in tasks, with help available by call or chat.
Air Filter Delivery
Why is it important to change my air filter regularly?
Regular filter changes reduce HVAC issues and repairs. A clean filter also helps the system use less energy, supports cleaner air, and helps residents remain in compliance with lease requirements.
When will I receive my air filter?
Filters are shipped by Second Nature on a regular cadence. The first shipment should arrive within the first 30 days after move-in.
What kind of filters are sent?
Second Nature supplies quality MERV 8 filters with instructions for replacement, guidance on where the filter may be located, and access to customer service.
Can I request a higher-rated filter for a medical need?
Yes. Email Second Nature at residenthelp@secondnature.com to ask about upgrading the filter quality.
What if my shipment is lost, damaged, or incorrect?
Email residenthelp@secondnature.com and Second Nature can send a replacement.
Resident Rewards
What is Piñata and how does it work?
Piñata’s Resident Rewards program allows residents to earn points and redeem them for discounts and virtual gift cards through the Piñata app or website.
How do I set up my rewards account?
After your lease is signed and you move into your home, you should receive an email from Piñata with instructions to access your rewards account.
How do I earn and use rewards?
Residents may receive initial Piñata Points and can earn additional rewards with greater usage and on-time rent payments. Log in to the app or website to view rent information, track points, and redeem rewards in the Marketplace.
What if I have an issue with the Piñata app?
Use the app’s chat feature to reach Piñata’s customer support team.
Credit Building
What is credit building?
Credit scores affect loan terms for credit cards, car loans, mortgages, and other credit products. Through Piñata, on-time rent payments can be monitored and reported to Experian, TransUnion, and Equifax.
How long does it usually take to see a change in my score?
Once rent payments are reported, they typically appear as a new rental tradeline within about 90 days of the first rent payment through the RBP.
Why report rent payments?
Housing is often a resident’s largest monthly expense, and timely rent payments can help residents receive credit for responsible payment history.
What if multiple people pay rent?
The service covers leaseholders in the unit who are at least 18 years old. As long as the full rent is received on time, each eligible leaseholder can benefit, regardless of how rent is split.
Identity Protection
What is identity protection?
Every tenant listed on the lease who is 18 or older is enrolled in Aura, which monitors for data breaches or suspicious activity and includes up to $1 million in identity theft coverage.
How do I set up my account?
No action is required for coverage. Eligible residents are automatically enrolled when the lease is signed. Aura may send a welcome email to set up an online account for additional features.
What happens if my identity is stolen?
Log in at my.aura.com/sign-in to file a claim. A dedicated case manager can help guide the recovery process.
What does the $1 million coverage include?
The coverage is intended to provide financial support for identity theft restoration expenses, such as legal fees, lost wages, and other eligible costs associated with restoring identity.
On-Demand Pest Control
What is on-demand pest control?
On-Demand Pest Control provides a fast online claim process for covered active pest infestations. For covered claims, treatment and coordination costs are included.
How does it work?
If a covered pest issue arises, submit a request at pest.residentforms.com with your address, unit number if applicable, phone number, email, and visible pest information.
What pests can I request service for?
Check your lease or RBP addendum for the covered pests in your plan. If a pest is outside coverage, you may still submit a claim. When possible, a vetted vendor contact and discounted treatment pricing may be provided.
Can I file more than one claim per year?
Yes, separate infestations can occur within a calendar year. Each service also includes a 30-day warranty from the completion of service date to help ensure the issue is fully treated.
Questions about your resident benefits?
For benefit-specific support, contact Second Nature. For lease or property questions, contact River Breeze Estates.